Business process outsourcing as a tool for improving enterprise efficiency

Improving Quality in Business Process Outsourcing through Technology

Sufficient evidence shows that Business Process Outsourcing (BPO) is growing rapidly. Technological and communication advances help realize the wide-spread adoption of BPO, due to their quality and cost improvements. Technology applied in BPO through the adopted software, applications and platform has a substantial long-term impact on the whole process, affecting the quality, cost and associate...

Social Network Analysis as a Tool for Improving Enterprise Architecture

The paper provides the overview of essential analyses and methods, helpful for enterprise architecture improvement and based on social network approach. The ideas presented in this paper focus on social network, that is built with the use of real-life manufacturing company data. It has been shown that corporate social network analysis, as a decision support system, may be influential for managi...

Enterprise-Wide Risk Management (EWRM) as a Value Added Tool in Enhancing the Economic Value of Business Enterprises

In recent years, Risk Management in respect of Enterprise-Wide Risk Management (EWRM) has become more important and highly critical to major corporations worldwide including Malaysia. In fact, it is interesting to note that when the Government of Malaysia passed the Code of Corporate Governance in the year 2000, most of the Public Limited Companies (PLCs) in Malaysia was struggling to implement...

Object-Process Methodology as a Business-Process Modelling Tool

Improving Quality in Business Process Outsourcing Achieve Process and Service Quality with Technology

To improve the quality of their customers' processes, outsourcing providers need to leverage various measures, including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends to be underu...